Our Technology
PLATFORM
Overview
EIG Technology’s proprietary cloud-based platform gives it a unique advantage over others in the industry. EIG’s comprehensive digital first notice of loss (FNOL) claim submission, notification, and mapping capabilities allow our clients to utilize advanced technology to scale FNOL and communicate with their insureds when they need it most.
Guided Claim Intake
EIG Technology’s digital first notice of loss (FNOL) technology provides an easy-to-use interface that allows homeowners to submit claim information from a desktop or mobile browser. EIG’s advanced chatbot dynamically adjusts based on the policy and loss type and walks them through the claims intake process.
Features:
- Dynamic conversation paths based on input
- Integrated into policy data for additional context and coverage checks
- Ability to collect images during conversation
- Flag conversations for downstream business processes based on data collected
- Automatic assignment of claims to preferred vendors
Insight Map, Weather, & Notifications
EIG’s platform has an administrative interface that allows you to quickly visualize policies and claims and overlay active weather information. From this interface, policies that have been impacted by a storm can be quickly identified. Homeowners can then be sent SMS and email notifications that allow them to submit any damage through our digital chatbot.
Features:
- Visualize all policies and claims on map
- Filter policies and claims based on attributes of the policy or claim
- Overlay weather events to determine impact on book of business
- Visually select policies or claims with custom area annotations or predefined selections at the state/county level and view the aggregate data
- Export selected policy or claim data
Desk Adjuster View
EIG’s Insight platform gives desk adjusters insights into current claims and restoration projects. Easily find information in the dashboard through our simple-to-use search bar.
Benefits:
- Insureds are able to communicate claim information when they want and how they want
- Data collection is efficient and comprehensive, leading to quicker claim processing
- Reduce customer frustration by proactively communicating with customers during active storms
Connect With EIG Claims
EIG Technology: 518 W Riverside Ave., Suite 50
Spokane, WA 99201
EIG Holdings: 301 E Gibbs Blvd Glen Rose, TX 76043
1-800-237-7796
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